Unfortunately, we cannot control the weather or guarantee that items you purchase will arrive in perfect condition but we DO chill and pack our orders in temperature-controlled packaging to ensure our products are delivered in mint condition. 

But, in the event, you receive a melted product it does NOT mean the product has gone bad and can still be used.

Returns
Due to the nature of our products, we DO NOT offer returns but we do pride ourselves in making all of our customers happy. To receive a full refund or free re-order please email us the nature of your return and one of our customer service representatives will get back to you within 24-48 hours with a solution.

To be eligible for a return, your item must be mildly used and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gingerandhoney.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gingerandhoney.co and send your item to: Ginger & Honey ,PO Box 10252, Cleveland Ohio 44110, United States.